Refund policy

We want you to love your order from BackDoorSupplys. If something isn't right, you can request a return within 14 days of receiving your item.

Return eligibility

To be eligible for a return, your item must be:

Unworn, unwashed, and in the same condition you received it
In its original packaging with all tags attached
Accompanied by your order number or proof of purchase

To protect against fraud, every return is inspected and must be the exact item we shipped. Returns that don't match, or that are worn or damaged, won't be refunded and will be sent back to you.

How to start a return

Contact us within 14 days of delivery with your order number and the item(s) you'd like to return. We'll reply with return instructions and the address to send it to. Items sent back without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit. Original shipping charges are non-refundable.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 14 days of delivery with your order number and photos of the issue. We'll make it right at no cost to you, including return shipping.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take extra time to post the refund.

Exchanges

The fastest way to get a different size or item is to return the item you have and place a new order once your return is approved.

Cancellations

Orders can be cancelled any time before they ship. Once an order has shipped, it can't be cancelled and is handled as a return instead.

European Union customers

If you're in the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without giving a justification. Items must still be returned in the condition you received them.